Shipping policy

Shipping Policy

At Art of Dots, we strive to ensure that your order is processed and delivered in a timely manner. Please review the details below regarding our shipping process, timelines, and policies.

Order Processing Time

  • All orders are custom-made and typically take 5-7 days to process before they are shipped. We often fulfill orders sooner, but this time frame accounts for the creation and preparation of your unique item.
  • Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods and Delivery Times

  • US Orders: Delivery typically takes 2-5 business days after shipment.
  • International Orders: Delivery usually takes 1-4 weeks.
  • Expedited shipping options may be available at checkout for an additional cost.
  • Please note: These are general estimates. Occasional delays may occur due to factors beyond our control.

Shipping Rates

Shipping costs are calculated at checkout and depend on the destination, shipping method, and order weight.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email to monitor its progress. Please allow up to 12 hours for tracking information to update in the system.

Incorrect Shipping Information

It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete.

  • If you realize an error in your shipping address, please email us immediately at info@artofdotsdesign.com.
  • We will do our best to update the address before the order is shipped. However, if the package has already been dispatched, any updates must be handled directly with the shipping carrier.
  • If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for re-shipping costs. Refunds or replacements cannot be provided for items shipped to incorrect addresses.

Delivered Packages Not Received

If your package is marked as "Delivered" but cannot be located:

  1. Check around your delivery area and confirm the shipping address provided.
  2. Occasionally, packages may be marked as "Delivered" before their actual arrival. If the package does not appear after three days, contact the shipping carrier (USPS) for assistance.
  3. Please note that Art of Dots is not responsible for lost or stolen packages once they leave our facility.

Packages Stuck in Transit

If your package is marked as "In Transit" for an extended period, contact USPS at 1-800-275-8777 for the latest status update. While we will assist where possible, delays once the package is with the carrier are beyond our control.

Customs and Duties

For international orders, customs fees, import taxes, and duties may apply and are the responsibility of the customer. We recommend checking with your local customs office for more information.

Lost, Stolen, or Delayed Packages

Once your order is handed over to the shipping carrier, Art of Dots is not responsible for any delays, losses, or damages caused during transit. For lost or delayed packages, please contact the shipping carrier with your tracking information.

Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to us at info@artofdotsdesign.com.